Shipping & returns

We do our best to ship available items within 2-3 business days.  Please note, in an effort to reduce waste, we do use recycled packaging materials.

If you are not completely happy with your purchase, you may return it to us (unused) within fourteen days of receiving it. We will refund the full purchase price minus the cost of shipping. Unfortunately, we are unable to accept returns on sale items, gift cards, vintage items, and personal items such as towels, hair and nail brushes.  Returned items can be exchanged for store credit or refunded for the original purchase price.  Refunds will only be processed once we have received the item in its original condition.  Before returning items please get approval via email on our contact page or by emailing us at shop@thebirchstore.com. Please do not return packages without approval.

We reserve the right to charge a 20% restocking fee on items that are returned damaged, after the fourteen day period, or without prior permission.

If you have any questions about this or anything else, please send us an email at shop@thebirchstore.com or call us at 518-576-4561.